COVID-19 has fundamentally changed the way people shop. Text messaging can assist you in providing excellent customer service. Send text alerts and reminders to keep the process moving along smoothly and to reduce the stress that deliveries or a new shipping method can cause. It will be appreciated by both your customers and your employees.

Text messaging can help increase location reviews.

Consumers use search engines to start their buying process in most instances. In 2016, searches featuring the phrase "near me" surged 9X in popularity. You'll need reviews to help you expand and optimize your businesses online and local visibility.

To get started, follow these steps:

• See if your business is listed on Google My Business. Create a Google My Business account if you don't already have one

• Double-check your company's legitimacy.

• Enter or update your company data.

• Add or update information on a regular basis, especially when it comes to COVID hours, pickup services, and so on.

Boost Your Business with Contact-Free Delivery Strategies.

Use SMS messaging to promote contact-free delivery.

Send an automated message to your whole database informing customers of new contactless delivery options.

Encourage elderly customers or those who are less technologically inclined to order online for contactless choices by emphasizing the convenience of the service.

Use text messaging to notify customers.

Earn your customers' trust to increase brand loyalty. Customers can stay informed about when products are dispatched and delivered via texting trackable links and updates.

Continue to engage customers by texting them.

Give customers advance notice about delivery dates.

Send a text message with a delivery confirmation image/link to confirm receipt.

It's possible that your customers will have inquiries. To close sales even faster, expedite the responses. Customers may talk to you directly and quickly with 1-on-1 Chat, so there's no need for them to wait on hold.

Staff communication can be streamlined.

SMS messaging makes it simple to communicate with your team – it's safe, distraction-free, and delivers important information in real time.

Our bulk SMS and multi-channel messaging solution is straightforward and easy to use. Want to find out more about how Talito could be the best bulk-SMS and multi-channel messaging solution for your business?

Click here to find out more.