With about two thirds of the world’s population having been stuck at home for an extended period of time, this year has seen an increase in online orders and deliveries. Restaurants, supermarkets, grocery stores and other retail outlets have had to up the ante on their deliveries, especially since, in some contexts, this was the only form of business permissible. The shift to almost-exclusive delivery-based supply has not always been smooth, revealing some gaping holes in the process that need to be filled as swiftly as possible.

Talito’s promotional and engagement space provides an all-in-one solution to most of these business needs that have recently surfaced. Whether you run a large restaurant chain or a cosy cafe, a swanky supermarket or a neighbourhood grocery store, or any other retail outlet for that matter, Talito can help make processes smoother for you.

In these uncertain times, with its shifting regulations and requirements, it is vital to keep customers updated. Altered operating days and hours, new protocols and procedures, these are just some of the types of information that need to be communicated to customers. Talito’s bulk SMS function allows you to immediately reach your entire customer base, ensuring that they are kept up-to-date. You can also add an attachment to your message increasing the amount of information you can convey. From menus and descriptions of products, to lists of discounted items and details of bundle / paired offers, the attachment option means you only really need one message to tell your customers all they need to know at that point.

Talito also offers the option of embedding a link into an SMS. So, for instance, with one click, your customers can access the online channel for ordering or they can make payment and confirm their order. From placing an order to completing payment, the entire operation can be efficiently covered by Talito.

An integrated web link can also trigger Talito’s two-way digital communication facility, which enables contact between rider and client. The need for time-consuming telephone calls can be eliminated as the customer now has the ability to touch base with the rider or relevant delivery person via web chat. In this way the communication takes place in a more convenient and, from the rider’s perspective, safer manner.

It seems that the current commercial context is in a state of flux and the best response to this would be to adopt a fluid approach to conducting business. While this looks good on paper, practically speaking, this kind of flexibility requires tremendous support and this is where Talito comes in. Offering both a promotional and engagement space, it targets multiple aspects of your business. And the good news is that you do not have to be a big player to benefit from the platform. Regardless of the size of your operation, Talito has solutions that can be adapted to suit your specific requirements.