As the COVID-19 pandemic has taken hold of the entire world, the healthcare industry has increasingly become overburdened. People are more aware of and appreciative of the value of healthcare workers than ever before, as they continue to assist the public in navigating this global health catastrophe.

With these expanding worries, healthcare personnel and sectors have discovered that they need to rethink communication strategies, particularly contactless approaches that can reach huge numbers of patients at once. Succinct messaging via SMS and multi-channel messaging is the ideal solution.

How to use SMS and multi-channel messaging to improve patient outcomes

• Keeping patients on track - SMS appointment reminders have been shown to reduce no-shows by 10-15% on average.

• Appointments might also help them stay on track.

• Managing cancellations - In order to avoid hospitals that have had contact with COVID-19 patients, patients have been canceling non-essential visits. Communication is essential for a seamless scheduling process.

• Scheduling new Telehealth visits: The increase of telehealth appointments and checkups has shown to be quite beneficial in preventing unnecessary on-site medical visits. Use SMS and multi-channel messaging to assist and plan appointments more effectively while also reminding patients about their upcoming appointments.

• Promoting social distancing: reminding patients to follow COVID-19 protocols including wearing a mask, washing their hands, and other precautions can help save lives.

It is strongly advisable that healthcare practitioners begin using SMS and multi-channel messaging immediately to help coordinate the massive influx of new patients and save lives.

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